Purchase & Delivery Details

About Us

We at Alsico Laucuba Limited are completely dedicated to your total satisfaction.   If you have any suggestions or comments please email us to customer.service@alsico.co.uk

Making a Purchase

Making a purchase could not be easier.  Just browse our range and click on any items that you wish to buy and put them into the shopping basket.  After you have finished your selection, you will need to register and then your order can proceed.

We are constantly adding to and improving our range of products.  If you do not see what you want at this time, please do come back soon as product ranges are constantly being updated.

Delivery (Online Orders Only)

Products will be despatched by recorded delivery services – a signature may be required – please provide a delivery address where someone will be available to sign.    A delivery charge of £3.95 ex VAT will be applied to orders of less than £50 ex VAT.   For orders over £50 ex VAT delivery is free. Delivery to NI, Highlands &  CI is £10.95 ex VAT.

PLEASE NOTE:   ALSICO ONLY DELIVERS TO GREAT BRITAIN AND NORTHERN IRELAND ADDRESSES

Delivery Schedule

When you place an order, we’ll estimate despatch and delivery dates for you based on the availability of your items and the delivery address.  Despatch date estimates are shown in the order form.   After placing your order, you’ll be able to find despatch and delivery date estimates in the order confirmation email.

Standard Items in Stock (Non-customised)

We aim for delivery within 2 working days from order, or sooner. Outlying areas will be longer.

Customised/standard embroidery

For orders that include standard text embroidery please allow up to 3 business days.   If logo digitisation is required please allow up to 15 business days for logo approval and delivery.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.   They are only decrypted after they reach our computer.  They are not held in clear text on any website.

Returns

All of our products come with a 30 day, no quibble, return option. See Returns Section

Please note that garments which have been worn, embroidered, customised or made to order cannot be returned unless they are defective.

Short Delivery

If you think your delivery is short please inform us by email to customer.service@alsico.co.uk  quoting your invoice or order number and detail the shortage.

Reaching Us

If you need to reach us, please email us on customer.service@alsico.co.uk