FAQS

FAQ

How quickly can you deliver my garments?

 

Stock garments will be despatched within 24 hours.

Stock garments requiring embroidery will be despatched within 3-4 working days.

  

What is your refunds policy?

 

GARMENTS WHICH HAVE BEEN WORN, CUSTOMISED, EMBROIDERED CANNOT BE RETURNED UNLESS THEY ARE DEFECTIVE.

Our returns policy is very simple

We guarantee your satisfaction.   All of our standard stock garments come with a 30 day, no quibble refund option.

Please refer to the Returns Policy for full terms.

 

Is your website secure?

 

www.alsico.co.uk trust Sagepay to provide secure online payment processing. All payments taken on alsico.co.uk are processed on Sagepay's secure server and at no point does alsicare.co.uk either receive or store your credit/debit card details.

Sagepay are a fully compliant PCI DSS level 1 payment provider. Please click HERE for more information.

 

Can I add my own logo?

 

Yes, you can add your own logo. 

Options available - you can add standard text lettering only (or)  your own logo.

Please refer to the Embroidery Service Section which will clearly explain the process.

 

What if the courier tries to deliver when I am not in ?

 

If there is no one to sign for the parcel at the delivery address our courier will try to get a neighbour to sign for the parcel, in this instance the courier will then post a card informing you where the parcel has been left.

If the courier can not get a neighbour to sign they will assess to see if there is a safe place to leave the parcel, if this is possible they will post a card to inform you of where the parcel has been left.

If there is no neighbour or safe place to leave the parcel the courier will post a card informing you of the delivery attempt. On this card there will be the contact detail for the courier and the parcel tracking details, contact the courier to rearrange delivery.

The courier will hold the parcel for a period of seven days before returning it to Alsico.

 

How will I get a VAT invoice ?

 

A VAT invoice will be emailed to customers when garments/items are despatched.

If you wish your invoice to be addressed to your business or company  please ensure you have filled in the correct details in your account under the Company section.

 

If I send back Garments will any carriage be rebated ?

 

A full refund including any carriage we charged will be rebated.

However any postage costs you incur to return garments will not be refunded unless we agree the garments are faulty or we supplied incorrect items.

 

What happens if you are out of stock ?

 

Stock availability information is shown in the products sections. If you order items which are out of stock they will be despatched as soon as they arrive which should be within 4 weeks. Our customer service team will monitor orders waiting for stock & email customers where necessary.

If only part of your order is out of stock our customer service team will reserve the in-stock items for you & review your order to see if it is viable to send a part delivery. If it is they will email to see if you wish to take a part delivery.

If in doubt please email customer.service@alsico.co.uk quoting your order number if you have ordered.

 

How much does embroidery cost?

If it is simply a line of text you require then the price is £1.50 ex vat per line.

If it is a company logo then the price depends on the number of stitch count required. For a price please email an image of your logo to customer.service@alsico.co.uk and a member of staff will contact you. There is a one off fee of £30 ex vat to have your logo set up on our system before you can place your first order.