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UPLOAD LOGO PROCESS
To upload a logo, you will first need to register an account with us.
1
Upload your logo
Either click the 'Upload New Logo' button on this page or via your account page. This will need to be either a jpeg or PNG file. When submitted this will be sent to our customer support team who will be in contact to confirm colours, size, positioning requirements as well confirm the logo cost. Please note our embroidery costs are based on the number of stitches and may vary.
2
Logo approval
Our customer support team will send you a digitised version of your logo for approval before we can submit any personalisation orders. This can take up 5 working days.
3
Order Placement
Once your logo has been approved you are ready to place your order. You can either place this via our customer support team or via our website. Once approved your logo will appear in your web account and will be available to apply to any customisable garment.
4
Delivery
Once your order is placed it can take up to 10 working days for delivery of embroidered garments.
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Account Management
Alsico allocates all it's customers with a dedicated Account Manager
At Alsico, all our customers are allocated a dedicated Account Manager who will get to know you and your business needs. Your Account Manager is responsible for the day-to-day running of your account. They will monitor your orders, delivery dates and the quality of our service. Their job is to make sure your account runs smoothly and you know exactly where you are with every order you place. Our open plan office allows our account management team to interact and work closely with other departments to ensure they are fully supported to meet your expectations time after time.
Your Account Manager will be available to you via a direct dial telephone number and email address, which saves you from introducing yourself and asking for the right person every time you call. We find that this is a more efficient and friendly way of working.
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